Refund and cancellation policy
Try Nayaship free first. After that, here is how cancelling works and when we refund.
In short
- Try Nayaship free first; ordering charges nothing.
- A paid period is not refunded. Nothing renews by itself.
- Double or mistaken payments are refunded in full.
Free trial first
Every plan starts with the free trial shown on its card on the pricing page. Ordering online charges nothing. Use the trial to make sure Nayaship fits your office before you pay.
Paid periods are not refunded
Once a period is paid, it is not refunded, including when you stop using Nayaship part-way through it or need fewer users. Your workspace stays open until the end of the paid period.
How to cancel
Nothing renews by itself. To stop, simply do not pay the next renewal invoice: your plan ends when the paid period ends, and your workspace may then become read-only or be suspended. A renewal invoice you have not paid yet can be cancelled in Nayaship under Settings › Plan & billing.
Double or mistaken payments
If you pay the same invoice twice, or pay more than the invoice, we refund the extra amount in full once we have confirmed it: to the bank account it came from for UPI or bank transfer, and through Razorpay to the original method for online payments. Write to info@keeplee.com with the invoice number and the payment reference. We start the refund within 7 working days of confirming it; your bank may take a few more days to show it.
Contact
For questions about these pages, your data, a refund or a complaint, write to our grievance officer:
Manoranjan Pandey, Grievance Officer
Keeplee Infotech Pvt. Ltd.
City Center, Sector-IV, Bokaro Steel City, Jharkhand 827013, India
info@keeplee.com